Returns & Exchange
Easy Returns. Simple Exchanges.
At PAVIRA, we want you to love every piece you receive. If something isn’t right, we’re here to help.
Returns & Exchanges
You can request a return or exchange within 7 days of delivery.
To be eligible:
- The item must be unused, unworn, and in its original condition.
- All original packaging, tags, and accessories must be included.
- The product must not show signs of wear, damage, perfume, or alteration.
- An unboxing video may be required for damaged, defective, or incorrect products.
Damaged or Wrong Product
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your Order ID, clear photos, and an unboxing video.
Once verified, we'll arrange a replacement or appropriate resolution.
Non-Returnable Items
For hygiene and safety reasons, earrings and pierced jewelry cannot be returned or exchanged, unless they arrive damaged, defective, or incorrect.
Customized/personalized items and final-sale products are also non-returnable.
Refunds
Once your return is received and approved, eligible refunds will be processed to the original payment method.
Please allow 5–7 business days after approval for the refund to reflect, depending on your bank or payment provider.
Need Help?
For return or exchange requests, contact:
Please mention your Order ID and reason for the request.
PAVIRA
Made to Adorn.